Migration note: After 2nd December 2025, Guts Casino closed in New Zealand and officially migrated to SuperCasino. All accounts, funds, and player data were securely transferred to the new platform. Players could log in using their existing credentials.
All customer support services transitioned seamlessly to SuperCasino, maintaining:
- 24/7 assistance
- Multilingual support
- Responsible gaming tools
Guts Support: Providing Top-Tier Assistance for New Zealand Players
Guts Casino believed in three simple principles: strength in its offerings, dedication to players, and unwavering professionalism. The brand promised to be there whenever needed. Accessibility and reachability stood as pillars of the Guts support system. No matter the time or day, the experienced and friendly support team was always on hand for players.
For urgent matters, the live chat function offered a direct channel to support personnel, ensuring that no player felt stranded. For in-depth discussions or feedback, players could reach the team via email. Each communication avenue was tailored to ensure prompt and comprehensive support.
Guts Casino Registration Guide
Guts maintained a strong commitment to user experience, starting from the moment a player decided to join the platform. The registration process was quick and smooth, allowing players to start gaming within minutes.
Steps Included:
- Accessing the Guts Casino website via an intuitive layout.
- Completing a concise registration form for personalisation.
- Submitting personal information securely using advanced encryption.
- Entering a verification code sent to email or phone to confirm authenticity.
Contacting Guts Support: Live Chat and Email
The professional Guts support team provided answers and solutions through:
- Live Chat: Available in the Help Centre, offering immediate assistance with quick response times.
- Email Support: Ideal for detailed queries, with an average response time of 60 minutes.
Understanding Gaming Behaviour: Guts Self-Assessment Test
As part of its commitment to responsible gaming, Guts offered a Self-Assessment Tool to help players evaluate their gambling habits over the past 12 months. By answering a series of questions, players gained insights into their behaviour and could make adjustments for safe play.
Navigating Safe Play: Guts Support’s Commitment to Responsible Gambling
Guts integrated several tools to promote safe gaming:
Reality Check Reminder: Alerted players at pre-set intervals about time spent and net position, helping them stay in control.
Self-Exclusion: Temporarily blocked deposits and bets, with accounts reactivated after the exclusion period.
Time-Out Feature: Allowed breaks of 24 hours, 7 days, or 30 days.
Conclusion
The customer support centre was always open, offering assistance in English 24/7. Players had multiple options to contact support, ensuring flexibility and convenience based on urgency.
FAQ
Do I need to create a new account?
No, you do not need to create a new account. You can use the same credentials you previously used for Guts to log in to SuperCasino.com.
Will my personal information be safe?
Yes, your personal information remains safe. We take data privacy seriously, and your details will continue to be protected under the new data controller,
Will the payment methods stay the same?
Yes, the same payment methods will be available. You can deposit and withdraw using the same options you’ve always used.
Will the Game of Guts migrate with my account?
Unfortunately, the game of Guts will be discontinued. However, we’re excited to introduce an even better feature. Super Roulette! In Super Roulette, you can play your favourite games to fill the power bar and level up for amazing prizes.
Can I still access my funds after the migration?
Yes, your funds will be fully accessible after the migration. There will be no disruption in your ability to access your account balance or withdraw funds.
Will the games I enjoyed on Guts still be available on SuperCasino?
Yes! The same exciting games you loved on Guts will still be available on SuperCasino. We’re bringing all your favourites and new titles to enhance your gaming experience.
What should I do if I encounter issues during the migration?
If you encounter any issues during the migration process, please get in touch with our customer support team, who are available 24/7 to assist you. We’re here to help ensure a smooth transition.
What if I forgot my login credentials after the migration?
If you forget your login credentials after the migration, simply use the ‘Forgot Password’ option on the login page. Our customer support team is happy to assist you if you encounter any issues.
How will I be notified about new features or updates?
We will update you via email, SMS, our website, and your account inbox. Check your inbox for the latest news, promotions, and features as we roll them out.
